Terms of service

Terms and Conditions – Flavia Creation
LuxebyFlavia

Last Updated: 25/09/2024

Welcome to LuxebyFlavia! These Terms and Conditions govern your use of our website, luxebyflavia.com, and the purchase of our products, including the handcrafted bags listed on our platform. By accessing or using our website and services, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. General Use of Website

1.1. Acceptance of Terms
By accessing luxebyflavia.com, you agree to these Terms and Conditions, which may be updated periodically. It is your responsibility to check for updates.

1.2. Eligibility
You must be at least 18 years old to make purchases on our website. By using our services, you confirm that you meet this age requirement.

1.3. User Responsibility
You agree to provide accurate and complete information when placing an order. Luxe by Flavia is not responsible for any issues resulting from inaccurate or incomplete information provided by you.

2. Product Information

2.1. Handcrafted Nature
Our bags are individually handcrafted, and slight variations in color, design, and size may occur. These variations are a natural part of the handmade process and are not considered defects.

2.2. Product Descriptions
We strive to provide accurate descriptions of our products, including size, color, and material details. However, actual product colors may differ slightly from images displayed on your screen due to differences in screen resolutions.

3. Pricing & Payments

3.1. Pricing
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise. We reserve the right to change our prices at any time without prior notice.

3.2. Payment Methods
We accept various payment methods, including credit cards, debit cards, and third-party payment gateways. All payments are processed securely. Luxe by Flavia does not store your payment details.

4. Shipping & Delivery

4.1. Shipping Policy
We offer shipping across India. Shipping fees may vary based on your location and will be added at checkout. Orders are typically processed within 2-3 business days.

4.2. Delivery Time
Estimated delivery times vary based on your location. While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances, including weather, customs, or courier issues.

4.3. Shipping Address
It is your responsibility to provide a correct shipping address. If the order is returned due to an incorrect address, additional charges may apply to resend the product.

5. Returns & Exchanges

5.1. Return Policy
We offer a 2-day return policy on all unused items in their original packaging. To initiate a return, please contact us at support@luxebyflavia.com within 2 days of receiving your order. Shipping costs for returns will be borne by the customer unless the item is defective or damaged.

5.2. Exchanges
Exchanges are allowed for defective or damaged products. If you receive a damaged item, please contact us within 48 hours with a photo of the product and packaging. We will arrange for a replacement or refund, depending on availability.

5.3. Non-returnable Items
Customized or personalized products cannot be returned or exchanged unless they are defective.

6. Intellectual Property

6.1. Content Ownership
All content on luxebyflavia.com, including text, images, graphics, logos, and product descriptions, is the property of LuxebyFlavia or its content suppliers. You may not use, reproduce, or distribute any content without prior written permission from LuxebyFlavia.

6.2. Trademarks
The trademarks, logos, and brand names displayed on the website are either registered or unregistered trademarks of LuxebyFlavia. Any use of these trademarks without our express consent is strictly prohibited.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy governs how we collect, use, and protect your information. By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

8. Limitation of Liability

8.1. No Warranties
All products and services on our website are provided "as is" without any warranties, either express or implied. We make no guarantees regarding the accuracy, reliability, or availability of our website or products.

8.2. Limitation of Liability
LuxebyFlavia shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or products. This includes, but is not limited to, loss of data, loss of profits, or delays in delivery.

9. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be resolved in the courts of [Jaipur, India].

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Luxe by Flavia
Email: ccluxebyflavia@gmail.com
Address: 38-39,krishna nagar near rico kanta puliya mansarovar,jaipur 302020, 302020 RJ, India

By using our website and purchasing our products, you agree to these Terms and Conditions. Thank you for shopping with LuxebyFlavia!